Good to know.Frequently asked questions
Quotes, artwork, pickup, payment and refunds. Cannot find your answer? Contact us.
Ordering and quotes
How do I get a price?
Send a quote request from the product page or the quote form. We reply by email with pricing based on the product, quantity, materials and finishing.
How long does printing take?
Turnaround depends on the product, quantity and finishing. We confirm the timing in your quote. Add a needed-by date to your request and we will tell you whether we can meet it.
Do I need my artwork ready before I ask for a quote?
No. You can upload artwork with your quote request or send it later. If you do not have a design yet, describe what you have in mind and we will help.
Do I need an account to order?
No. Accounts are not available yet, so you request a quote directly. You do not need to create an account.
Artwork
What file types can I upload?
PDF, PNG and JPG files up to 10 MB. A print-ready PDF gives the best result when you have one.
Will you check my files before printing?
Yes. We check your files and confirm the details with you before printing starts.
Pickup, shipping and payment
Can I pick up my order in Houston?
Yes. Pickup is at our shop at 700 Wilcrest Dr, Houston, TX 77042, United States. The pickup page lists our hours.
Do you ship orders?
Shipping options and costs are listed in your quote.
How do I pay?
Payment options and terms appear on your quote or invoice.
Problems and refunds
What if something is wrong with my order?
Contact us as soon as you receive the order. We review the issue against the approved files and work with you on a reprint or refund, as set out in our refund policy.
Where can I read the refund policy?
The refund and returns policy is on the Refund and Returns Policy page, linked from the footer of every page.